pkluc Privacy Policy

1.1 Information Collected at Registration

When you create an account on the pkluc platform, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank account details)
• User-chosen username and password

1.2 Automatically Collected Information

When you visit our site, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Time spent on the site and pages visited
• Cookie and session data
• Referral source (which link you came from)

1.3 Identity Verification Information (KYC)

To maintain a safe and responsible environment and to ensure fair play, we may in certain cases request identity verification documents, such as a copy of a national ID card or passport. This information is used solely for the verification process and is stored with the highest level of security.

2.1 Service Operation and Improvement

The information you provide is used for the following purposes:

• Creating and managing your account
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Providing customer support
• Improving site functionality and user experience

2.2 Security and Fraud Prevention

Your information is used to ensure platform security, prevent unauthorized access, and detect and prevent fraudulent activity. pkluc is committed to responsible gaming and user behavior may be monitored toward that end.

2.3 Communication and Notifications

We may use your email or mobile number to send important account-related notifications, payment confirmations, and security alerts. If you do not wish to receive promotional communications, you may unsubscribe at any time by contacting us.

3.1 Security Measures

We use industry-standard security technology to protect your information:

• 256-bit SSL encryption technology for all communications
• Password hashing and encryption
• Two-Factor Authentication support
• Regular security audits and system monitoring
• Restricted staff access to data

3.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period due to legal obligations, dispute resolution, or the need to enforce our agreements. Information that is no longer needed is securely deleted.

3.3 Transfer of Information to Third Parties

We do not sell, rent, or commercially exchange your personal information. However, information may be shared in a limited way in the following circumstances:

• Trusted financial partners for payment processing (bKash, Nagad, Rocket, Upay)
• In response to a legal order or a legitimate request from a regulatory authority
• Technology service providers for the platform (under confidentiality agreements)

Third-party service providers are required to comply with our privacy standards.

4.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. pkluc uses cookies for the following reasons:

• Keeping your login session active
• Remembering language and theme preferences
• Analyzing site performance
• Fraud detection and security improvement

4.2 Cookie Control

You can disable cookies by changing your browser settings. Please note, however, that disabling cookies may cause some site features to not work properly, such as maintaining your login session.

5.1 Right to View and Correct Information

You may view and, if necessary, correct your stored personal information at any time by logging into your account or by contacting our support team. We process requests to update incorrect or outdated information as quickly as possible.

5.2 Right to Delete Information

You may request to close your account and ask for the deletion of related information. However, some information may need to be retained for a specified period due to legal obligations or ongoing transactions. Please contact our support team for more details on this matter.

5.3 Opting Out of Promotional Communications

If you no longer wish to receive our promotional emails or notifications, use the "Unsubscribe" option at the bottom of any email or notify our customer support team directly. Important account-related notifications (such as payment confirmations) cannot be turned off.

6.1 Payment Information Security

Your financial information (bKash number, Nagad number, bank account details) used for deposits and withdrawals is stored with the highest level of security. All financial transactions are completed through encrypted channels. We never store your full bank card number.

6.2 Transaction Records

All records of your deposit and withdrawal transactions are stored securely. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800. Withdrawals are generally processed within 10-45 minutes. These records can be viewed at any time from your account dashboard.

7.1 Age Verification

The pkluc platform is for users aged 21 and above only. We verify age during the registration process and may request identity documents if needed. If we learn that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

8.1 Right to Change the Policy

pkluc reserves the right to change or update this Privacy Policy at any time. For significant changes, we will notify you by email or through a notice on the platform. Continued use of the site after changes have been made will be considered as your acceptance of the new policy.

8.2 Effective Date of the Policy

This Privacy Policy is effective from January 2026. The date of the most recent revision will always be noted at the top of this page. An archive of previous versions is kept in our system and can be provided upon request.

9.1 Privacy-Related Inquiries

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We are committed to responding to your inquiry as quickly as possible. Your privacy is our highest priority and we always work to ensure a safe and trustworthy environment.

9.2 Related Policies

Please also read our other policies to learn more about your rights and protections:

• Terms and Conditions — Detailed terms for using the site
• Responsible Gaming — A guide for a safe and healthy gaming experience
• About Us — An introduction to pkluc and its mission